Permits Supervisor

NOTE: Only those serving in the permanent civil service title of Principal Administrative Associate will be considered for interview.The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. Department of Environmental Protection (DEP) is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. Department of Environmental Protection's (DEP's) water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the systems 2,000 square mile watershed that extends 125 miles north and west of the City.The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. Bureau of Customer Services serves approximately 836,000 customers and collects more than $4.5 billion in revenue each year.The New York City Department of Environmental Protection (DEP) provides clean drinking water, wastewater treatment, and stormwater management for the residents of New York City. The Bureau of Customer Services (BCS) oversees metering, billing, and field inspection operations supporting more than 800,000 accounts citywide.The Bureau of Customer Services is seeking an experienced candidate to serve as a Principal Administrative Associate II; the selected candidate will serve as Permits Supervisor for Borough Operations. Under the direction of the Borough Manager, the selected candidate will: serve as the authority on all permit related matters for all subordinate employees in the Borough Office; utilize Agency software to distribute and manage the work of all Permits Unit employees; monitor time & leave and oversee all CityTime and personnel related matters for subordinate employees; conduct performance evaluations and issue tasks & standards to all subordinate employees; analyze the Permits Unit workflow to ensure it operates at an optimal level and that productivity is adequately maintained; perform Quality Assurance checks at all Permit processing intervals and on all permits tasks; be responsible for reporting the performance metrics of the Permits Unit to the Borough Office Administrative Liaison and/or Borough Manager.Appointments are subject to OMB approval.For additional information about DEP visit us at www.dep.nyc.govTo apply click the Apply Now button.Location:Staten Island Borough OfficeManhattan Borough OfficeHours/Shift:35 hours per weekPhysical/Environmental Factors:Prolonged sitting.Prolonged Standing.Extensive typing for data entry work.Heavy customer service environment.Preferred Skills: Strong Customer Service ExperienceSupervisory experienceKnowledge of UMAX & PARISMonitoring Borough Office Metrics & making adjustments as necessary